What we can do for you

Achieve double-digit Internet sales closing ratios. We will develop operating standards and procedures with traffic monitoring, detailed performance reports and training for sales departments which can dramatically increase in-store sales, internet sales, and achieve higher closing ratios while integrating most up-to-date technology accelerators with time-tested and effective traditional sales techniques and practices. 

Achieve higher service department sales, gross profit, gross profit percentage of sales (GP % of Sales), lower expense percentage of sales, and higher net operating profits.

Learn how to improve Technician (and Shop) Efficiency & Productivity, Advisor Hours Per Repair Order, Parts Per Repair Order, Effective Labor Rate, Parts/Labor Ratios, Parts and Labor Discounts, Repair Order count, CSI, Gross Profit %, and Tracking information. 

With service department efficiency and profitability inextricably tied to parts department performance, we will create operating standards to improve your parts inventory Gross Turns, True Turns, Fill Rate, Stock Order Performance, Months’ Supply, Obsolescence, Retail, and Wholesale.

We will help you create polices or review and amend existing procedures for accounting and parts department inventory reconciliation; addressing General Ledger and Perpetual Inventory/Pad variances - overage and shortage. 

We will train your managers to properly identify salvage title and frame-damaged vehicle with combination of visual inspection, revised appraisal reports and utilization of NMVTIS, KSR and other resources. They will learn to utilize the most extensive used car digital marketing resources including Google search and display network, Turecar, Autotrader, KBB, Edmunds, Cars.com, Manheim resources; Manheim Market Report (MMR), Manheim Simulcast, multiple OVE (Online Vehicle Exchanges), other auction resources; i.e, Vehicle Condition Reports, auction on-site reconditioning and repair resources. We will create highly effective Certified (CPO) and used vehicle department operating standards and procedures for desk manages and used car managers to increase quality trade-in volume, decrease unnecessary wholesale of otherwise qualified marketable retail trade-ins. Established criteria for used car wholesale while maintaining adequate wholesale profitability and avoiding unnecessary wholesale losses; review trade ACV, UA/OA, F&I deal recap sheets. 

We will help you create a highly economic and effective advertising and digital marketing system including internally-managed Google Adwords, search and display network retargeting, DMS-supported CRM with e-blasts and e-commerce reaching existing and conquest client base for sales, service, and parts specials. Incorporate integrated digital, print, EDDM, and direct mail marketing while utilizing maximum franchisor Co-op dollars and incentives. Every campaign will incorporate sales, service, and parts specials simultaneously and with management conducting scripted and documented exit interviews with each client to determine ad source and efficiency. Campaigns will be coordinated to address inventory exigencies, i.e., parts and accessories obsolescence, aged-vehicle, and specials. Each ad will be conceived to deliver maximum results and address underlying concerns, incentives, and objectives.

We will analyze your cash position and contracts in transit, accounts receivable aging; 30-60, 60-90, and over 90 days; review new and used vehicles 30+ days, and total inventories including parts. Review other and total current assets. Review accounts and creditor payables, notes payable including flooring, lease/rental vehicles, current portion of long-term debt, accrued liabilities, and total current liabilities. Help you manage Net Working Capital with review of benchmarks and objectives for customer & warranty receivables, new & used vehicle and parts inventories. Analyze income from operations, net earnings and Total Net worth.