Highest service RO count, CP sales, gross, gross % of sales. Highest HPRO, sales per RO, FOC.

We will help you create operating procedures to review Technician Efficiency & Productivity, Advisor Hours Per Repair Order, Parts Per Repair Order, Effective Labor Rate, Parts/Labor Ratios, Parts and Labor Discounts, RO count, CSI, Gross Profit % of Sales and Tracking information. Create systems to reduce technician wait-times for parts where internal parts needs are met by improving technician/parts back-counter communication, use of parts-runners, improving parts department Fill Rates, Stock Order Performance Rates, advisor appointment-scheduling and inter-department communications to reduce unnecessary customer wait-times and decrease need for additional service loaners. Create a sales and service delivery process which offers a highly unique customer experience and ensures customer loyalty and return for service. Evaluate appropriate skill-level dispatching and reviewed quoting and billing procedures to improve Technician Efficiency Rates.